Which areas do we cover?
We provide dog walking and pet sitting services across the Canberra suburbs of Acton, Ainslie, Braddon, Campbell, Dickson, Downer, Franklin, Hackett, Harrison, Lyneham, O'Connor, Reid, Turner and Watson.

Drop-in pet visits and farm check-ins are also available in the Tarago region.

For clients located outside of our standard service area, a travel fee may be applied to each scheduled visit based on the distance we are required to travel.

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What are your rates?
Fees are listed on our Pet Care Services page. Our prices are based on the service provided, number of visits and how often the service is required. For senior and special needs care, a final quote will be determined at the initial consultation.

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Meet and greets.
A meet and greet must be conducted prior to booking any of our pet care services. This gives us the opportunity to get to know you and your pet in person and discuss the care that they need, along with any other requirements. A meet and greet is free of charge and there is no obligation to make a booking if you decide that our service isn’t the right fit for your pet.

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Can I request someone to come at a specific time of day?
We believe for your pet’s happiness it is essential to keep as close to their usual feeding and exercise routine as possible. We will visit your pet as close to the same time each day, as requested by you.

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What happens if my pet becomes ill or is injured?
We will assess the situation, notify you or your emergency contact, and finally call your pets vet. All our carers are trained in pet first aid, and if they deem your pet’s illness to be severe your pet will be transported to the vet immediately. All veterinary costs are at the owners expense.

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​Can you administer medication to my pet?
Yes. We will administer medication in the form of pills, drops, puffers and/or injections, provided that this is discussed during the initial consultation and accompanied by clear written instructions, along with detailed veterinary information.

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Do you have insurance?
Yes, we are covered by public liability insurance and all staff are police checked. We are more than happy to provide copies of these documents upon request. Our priority is to ensure you feel completely comfortable while your pets are in our care.

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Key management.
Although many of our clients choose to leave a house key with us, particularly if their pets are indoor pets, it is entirely up to you whether or not you would like to. We are happy to take care of your pets outside of your home, via a side gate or some other form of entry that you feel comfortable with.

If we require keys for your upcoming booking, we provide three options:
•    Provide a spare set at the preliminary meet and greet which can remain with a member of staff until the completion of your service booking.
•    Safely place the keys in an agreed upon location on your property for us to retrieve.
•    Drop them to our one of staff member’s home residence or an agreed upon location.

Dog walk scheduling.
Unless a specific time has been requested and confirmed, clients will receive an estimated time for their dog's walk. We will make every effort to walk your dog at the discussed time; however, this is not guaranteed, and we may require up to 60 minutes of flexibility around the specified times. This is due to the nature of our business, which includes casual clients and potential unexpected delays.

 

Will you walk my dog off-leash?
No. For safety and insurance reasons we do not provide off-leash dog walking.

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Dog walk cancellation due to extreme weather.
Dogs will be walked in all weather that they are used to and comfortable with but will not be walked during thunderstorms or in extreme heat. If inclement weather is forecast we will touch base by SMS as early as possible on the day of the walk. If we are required to cancel a walk due to extreme weather the cost of the walk is deleted from your account.

How do I pay?
You will be emailed an invoice. Payment can be made by PayPal or bank transfer.